FAQ
★★★★★
Questions, answered.
Questions, answered.
Everything you need to feel confident before you buy.
“I traded my designer tote for this beauty. Cleans in seconds and fits everything for the kids. Absolutely amazing.”
– Missy
✅ Which size should I get?
Most customers pick the Large — it handles beach days, sports gear, camping, and big shops without losing shape (up to 15 kg).
- Large: families, gear, all-day plans
- Small: quick errands & solo trips
Tip: If you’re unsure, go Large — extra space is never a regret.
✅ Is it waterproof and easy to clean?
Yes — it’s made of durable EVA material that’s completely waterproof and wipes clean in seconds. No lingering smells, no stains.
✅ Does it trap sand like normal bags?
No — shake it out or rinse, and sand falls right off. Perfect for the beach.
✅ How fast is shipping & where from?
We ship from within Australia. Orders are dispatched in 24 hours, with most deliveries in 2–5 business days.
✅ What’s your return policy?
14-day easy returns — no questions asked. Email us at support@thesandkit.com to start a return.
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